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Shipping policy
Last Updated: August 6, 2026
Thank you for shopping with Morphiya. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.
1. Order Processing
Orders are typically processed within one (1) to two (2) business days after payment has been successfully received and verified.
Orders placed on weekends or U.S. federal holidays will be processed on the next available business day.
Morphiya reserves the right to delay, refuse, or cancel any order if additional verification is required, payment cannot be confirmed, or the order does not comply with applicable laws or our Terms of Service.
2. Domestic Shipping (United States)
Orders within the United States are shipped using reputable carriers, including UPS, FedEx, USPS, or DHL, depending on the destination and shipping method selected.
Estimated delivery times are provided for convenience only and are not guaranteed. Delivery may be affected by weather conditions, carrier delays, holidays, or other circumstances beyond our control.
3. Professional Products
Certain Morphiya products are intended exclusively for licensed healthcare professionals, medical practices, aesthetic clinics, hospitals, or authorized distributors.
Morphiya reserves the right to verify professional credentials before processing such orders. If eligibility cannot be verified, we may request additional documentation, delay shipment, cancel the order, or issue a refund.
Professional products identified as "For Professional Use Only" are not intended for direct consumer purchase.
4. Consumer Products
Products designated for consumer use may be purchased directly through our website.
Consumers are responsible for reviewing all product descriptions, usage instructions, and warnings before placing an order.
Professional-use products are clearly identified on the applicable product pages and may not be available for consumer purchase.
5. Shipping Charges
Shipping charges are calculated during checkout based on the shipping destination, package weight, dimensions, and selected shipping method.
Any promotional free shipping offers apply only as specifically stated on the website and may be modified or discontinued without prior notice.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Tracking updates are provided by the shipping carrier and may require up to 24 hours to become active.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Morphiya is not responsible for delivery delays, additional shipping charges, returned packages, or lost shipments resulting from incorrect or incomplete addresses provided by the customer.
If an order is returned due to an incorrect address, additional shipping charges may apply before reshipment.
8. Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, ownership and risk of loss pass to the customer to the extent permitted by applicable law.
Morphiya is not responsible for shipping delays caused by carriers, weather conditions, customs inspections, natural disasters, labor disruptions, or other events beyond our reasonable control.
If a package is marked as delivered but cannot be located, customers should contact the shipping carrier directly to initiate an investigation. Morphiya will reasonably cooperate in providing shipment information when available.
9. Damaged Shipments
If your order arrives visibly damaged, please notify us within forty-eight (48) hours of delivery.
To assist with our investigation, please provide:
Your order number;
Photographs of the damaged product;
Photographs of the shipping box and packaging materials; and
Photographs of the shipping label.
Claims submitted after this period may not be eligible for replacement or reimbursement.
10. Shipping Restrictions
Certain products may not be available for shipment to particular states, territories, or countries due to regulatory requirements.
Morphiya reserves the right to refuse, limit, or cancel shipments where required by applicable law or regulatory guidance.
11. Changes to This Shipping Policy
Morphiya reserves the right to modify this Shipping Policy at any time. Any updates will become effective immediately upon posting on this website. Continued use of the website following any changes constitutes acceptance of the revised Shipping Policy.
12. Contact Information
If you have any questions regarding this Shipping Policy or the status of your order, please contact us:
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